Adding and Managing Devices
Devices that will not pair, and answers about keypads, bulbs, IR extenders and cameras.
- What happens when adding new device is interrupted?If device shows up in “Device manager”, in belonging Network protocol, delete it and then add this device again. If that device is not shown in…
- I can't connect any Z-wave device to my Zipato controllerCheck whether your Z-Wave antenna (865-926MHz) supplied with your Zipato controller is correctly mounted on Antenna 1 connector.
- I have a problem with the device, what information should I provide to Zipato Support?
- What should I do if I am having trouble installing my device?If you are having difficulty with the physical installation of non-Zipato branded devices (Thermostats, GE switches, Blueline meter reader, etc.)…
- How to Manage Device Names and Visibility in Zipato Control Center?Step-by-step guide
- How to add supported IP Camera in Zipato Control Center?
- Mini Keypad RFiD/Z-Wave - Why doesn’t it read tags?Step-by-step guide
- Mini Keypad RFiD/Z-wave - The buttons on don’t workStep-by-step guide
- Mini Keypad RFiD/Z-Wave - I can't include it into my Z-Wave network, what am I doing wrong?Step-by-step guide
- Mini Keypad RFiD/Z-Wave - the indicator light doesn’t go on for 1 second but blinks 6 timesProblem: When I mount the Mini Keypad RFiD/Z-Wave it performs its standard mounting routine but after 8 seconds the indicator light doesn’t go on for…
- MM Motor Controller - The shutter move direction is reverseCause of Failure: Wrong connection of NC and NO to the motor
- MM Motor Controller - LED light work fine, but can not control it
- MM Motor Controller - is not working and LED is turned offCause of Failure: Micro Module is not connected to the Main power
- Zipato RGBW bulb - How to add?Step-by-step guide · video
- IR Extender - How to select my air-conditioner IR code from Zipato IR Extender?You should refer to the code list and look into the brand and try the code no. sequentially until you find the right code. You can record down your…
- IR Extender - Can I use 2 or more Zipato IR Extenders in my house?Yes and it is very depend on the capability of your gateway / controller. For example, gateway can support up to 8, 16 or 32 Zipato IR Extenders in a…
- IR Extender - Avoid the IR interference if I am using 2 or more air conditioners at same timeUser can disable the Surround IR Output function, connect the external IR emitter and aim it at the specific Air-Conditioning unit. The operating…
- IR Extender - How do I know which product is compatible with my Zipato IR Extender?Zipato IR Extender should work with any Z-Wave controller or gateway that has control capability for “Thermostat” devices.
- IR Extender - Can I use the USB port to configure Zipato IR Extender?No, the mini USB port only provides an alternative option for user to power the Zipato IR Extender.
- Zipato 3G USB Stick - Installing and configuringStep-by-step guide