Skip to content

What information should I provide to Zipato support?

Bellow mentioned information can help us to rapidly troubleshoot a problem:

  • serial number of your Zipato Controller and Firmware version you have installed
  • manufacturer and exact model/type of the device with problem
  • does the joining/inclusion mode work normally on you Zipato Controller (when you start "add new device", does the countdown start?)
  • have you successfully joined thee problematic device with Zipato Controller, if not can you please describe what happened
  • if the problematic device has worked normally previously, can you describe if and when did you change something relating to this device on your Zipato Controller or on the device itself
  • did you change the position/location of this device or Zipato Controller
  • do you have any obstacles that could interfere with the RF signal between Zipato Controller and the device in question
  • how far is the device from the Zipato Controller